Last Updated: January 6, 2026

Innovatio SIA, trading as Pranka Art
Email: hello@pranka.art

  1. SHIPPING DESTINATIONS

We ship worldwide!

Our artwork can be delivered to customers in:

  • Latvia (local pickup also available)
  • All European Union countries
  • Africa
  • Asia
  • North America
  • South America
  • Australia
  • Rest of the world

Restrictions:
We cannot ship to countries under international trade sanctions or where customs regulations prohibit art imports. If you’re unsure whether we can ship to your location, contact us at hello@pranka.art.

  1. SHIPPING CARRIERS

We use reliable shipping carriers to ensure your artwork arrives safely:

Primary Carriers:

  • Latvijas Pasts (Latvian Post)
  • Express Pasts (Express Mail)
  • DHL, FedEx, or other international carriers (for certain destinations)

The carrier used depends on:

  • Destination
  • Package size and weight
  • Delivery timeframe requirements
  • Availability

We select the most appropriate carrier for each shipment to balance cost, speed, and security.

  1. PROCESSING TIME

Order Processing:

  • Orders are typically processed within [SPECIFY: e.g., 1-3] business days
  • Processing includes: quality check, secure packaging, and preparing for shipment
  • You will receive email confirmation when your order is ready to ship

Custom Commissions:

  • Processing time: up to 30 days from deposit
  • Additional time for creation before standard shipping timeline applies

Delays:
Processing may take longer during:

  • Holiday seasons (Christmas, New Year, etc.)
  • High-volume sale periods
  • If we need to contact you about your order

We will notify you if any delays occur.

  1. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Destination country
  • Package weight category
  • Package dimensions

Weight Categories:

  • Postcard: Small artwork or prints
  • Light weight: Small to small-medium artwork
  • Medium weight: Medium-sized artwork
  • Heavy weight: Large or framed artwork

LATVIA:

  • Local Pickup in Riga: FREE
  • Shipping within Latvia: FREE

EUROPE (EU Countries):

  • Postcard: €2
  • Light weight: €5
  • Medium weight: €25
  • Heavy weight: €50

AFRICA, ASIA, NORTH AMERICA, SOUTH AMERICA, AUSTRALIA:

  • Postcard: €2
  • Light weight: €10
  • Medium weight: €55
  • Heavy weight: €90

REST OF WORLD:

  • Postcard: €20
  • Light weight: €90
  • Medium weight: €140
  • Heavy weight: €200

Important Notes:

  • Shipping costs are clearly displayed before checkout
  • No hidden fees or surprise charges
  • Rates may be subject to change based on carrier pricing updates
  1. DELIVERY TIMEFRAMES

Estimated delivery times from the date of shipment:

LATVIA:

  • Standard: 2-5 business days
  • Local Pickup: Immediate (by arrangement)

EUROPEAN UNION:

  • Standard: 4-20 business days
  • Varies by country and customs processing

REST OF WORLD:

  • Standard: 7-30 business days
  • Varies significantly by destination and customs

Important Information:

  • These are estimates, not guarantees
  • Actual delivery time may vary due to:
  • Customs clearance delays
  • National holidays
  • Weather conditions
  • Remote delivery locations
  • Carrier delays beyond our control
  • We are not responsible for delays caused by customs, holidays, or carrier issues
  1. EXPRESS/EXPEDITED SHIPPING

Availability:
Express shipping may be available for certain destinations upon request.

How to Request:

  • Contact us before placing your order: hello@pranka.art
  • Provide your delivery address
  • We will quote express shipping costs and timeframe
  • Express options typically available for Europe and major international cities

Please note: Express shipping is subject to carrier availability and may not be possible for all destinations or during peak seasons.

  1. TRACKING YOUR ORDER

Tracking Provided:
We provide tracking information for ALL orders.

How It Works:

  • Tracking number sent via email once shipped
  • You can track your package through the carrier’s website
  • Email notification includes direct tracking link
  • Updates available at each stage of delivery

Check Your Spam:
Tracking emails may sometimes end up in spam folders. Please check there if you don’t receive tracking within [X] days of order confirmation.

Lost Tracking Email:
Contact hello@pranka.art and we’ll resend your tracking information.

  1. PACKAGING AND PROTECTION

We Take Packaging Seriously:
Every piece of artwork is packaged with exceptional care to ensure it arrives in perfect condition.

Our Packaging Process:

Custom Packaging:

  • Every artwork receives custom packaging designed for its specific size and materials
  • No “one-size-fits-all” approach
  • Non-standard sizes carefully accommodated

Protective Materials:

  • High-quality bubble wrap
  • Foam sheets or corners
  • Rigid cardboard support
  • Reinforced corners and edges
  • Waterproof outer layer (when needed)

What’s Included:

  • The artwork, carefully protected
  • Certificate of Authenticity signed by Maria Pranka
  • Care instructions for your artwork
  • Promotional materials (stickers, cards, etc.)
  • Thank you note

Framed vs. Unframed:
Both framed and unframed artwork receive the same level of care and protection. Framing adds weight (affecting shipping category) but doesn’t change our packaging standards.

  1. LOCAL PICKUP (RIGA, LATVIA)

Free Pickup Available:
If you’re in or near Riga, you can pick up your artwork in person for FREE!

How to Arrange:

  • Select “Local Pickup” at checkout
  • We’ll email you within 1-2 business days to arrange pickup time
  • Provide pickup address and available hours
  • Bring your order confirmation email

Benefits:

  • No shipping cost
  • No wait for delivery
  • See your artwork immediately
  • Meet the artist (by arrangement)
  1. CUSTOMS, DUTIES, AND TAXES

International Customers:
When ordering from outside Latvia/EU, please be aware:

Customs Duties:

  • Your country may charge import duties or taxes
  • These fees are the buyer’s responsibility
  • We have no control over these charges
  • Charges vary by country and artwork value

Customs Declaration:

  • We accurately declare the value of artwork on customs forms
  • We cannot mark packages as “gift” or undervalue items
  • This is required by law and protects both parties

Customs Delays:

  • Customs clearance can add 1-10+ days to delivery
  • Delays are beyond our control
  • Track your package to see when it enters customs

To Avoid Surprises:
Check your country’s customs regulations and duty rates before ordering. Contact your local customs office if you have questions about potential charges.

  1. DELIVERY ATTEMPTS AND FAILED DELIVERIES

Delivery Attempts:

  • Most carriers attempt delivery 2-3 times
  • If you’re not home, they may leave a notice
  • Follow the carrier’s instructions to arrange redelivery

Failed Delivery:
If a package cannot be delivered after multiple attempts:

  • It will be returned to us
  • You will be notified
  • Reshipping requires payment of new shipping fees
  • Original shipping is not refunded

Your Responsibility:

  • Provide accurate, complete shipping address
  • Include phone number for carrier contact
  • Monitor tracking information
  • Arrange for someone to receive package if you’re unavailable

Wrong Address:
If you provide an incorrect address and the package is returned or lost, you are responsible for reshipping costs.

  1. DAMAGED OR LOST PACKAGES

Damaged During Shipping:

  • We take full responsibility for shipping damage
  • See our Refund & Returns Policy for the process
  • We file claims with carriers on your behalf

Lost Packages:
If tracking shows your package is lost:

  • Contact us immediately: hello@pranka.art
  • We will investigate with the carrier
  • If confirmed lost, we will issue a full refund
  • Allow 2-4 weeks for carrier investigation

Insurance:
We insure valuable shipments. If your artwork is lost or damaged, insurance helps us process your refund quickly.

  1. ADDRESS CHANGES

Before Shipment:
If you need to change your shipping address, contact us immediately at hello@pranka.art. We may be able to update it before shipping.

After Shipment:
Once tracking number is generated, address changes are very difficult or impossible. Contact both us and the carrier immediately.

  1. SHIPPING RESTRICTIONS

Items We Cannot Ship:
None – we ship all our artwork.

Prohibited Destinations:
We cannot ship to countries under international sanctions or where carriers do not deliver.

  1. QUESTIONS ABOUT SHIPPING

Before Ordering:
If you have questions about shipping to your location, costs, or timeframes, contact us before placing your order:

Email: hello@pranka.art
After Ordering:
For questions about your existing order:

  • Check your tracking information first
  • Email: hello@pranka.art with your order number
  • We typically respond within 2-3 business days
  1. SHIPPING UPDATES

Newsletter Subscribers:
Sign up for our newsletter to receive updates about:

  • New artwork releases
  • Shipping promotions
  • Holiday shipping deadlines
  1. CHANGES TO SHIPPING POLICY

Shipping rates, carriers, and policies may change due to:

  • Carrier rate increases
  • Changes in service availability
  • Customs regulation updates
  • Seasonal adjustments

We will update this policy and the “Last Updated” date when changes occur.

Current rates apply at time of purchase.

We Love What We Do:
Every piece is carefully and lovingly created, then packaged with exceptional care. We want your artwork to arrive safely and bring you joy for years to come.

If you have any concerns about shipping, please don’t hesitate to contact us at hello@pranka.art.

Thank you for supporting original art and Maria Pranka’s creative work!

© 2026 Innovatio SIA, trading as Pranka Art. All rights reserved.